Complaints and Feedback

Please share any feedback or concerns you have here. Include what led to making the complaint, compliment or feedback, any relevant locations, the approximate dates/times and who was involved.

Compliment, Complaint or Feedback Process

There are a number of avenues available for making a compliment, complaint, or providing feedback listed below:

1 Call 0426 861 916 to speak to the Operations Manager for any compliment / complaint or feedback.

2 Return completed form by email to info@purpleheather.com.au our senior managers are notified immediately.

3 Contacting the contacts detailed in the Participants Service Agreement.

4 Utilising the feedback tab on our website

5 You can also give feedback to the National Disability Insurance Scheme (NDIS): They take feedback or complaints about services. You can contact them on 1800 333 325 or complete the form provided at https://www.ndis.gov.au/contact/feedback-and-complaints/contact-and-feedback-form

6 The NDIS Quality and Safeguards Commission can also receive complaints about providers. Information is available at https://www.ndiscommission.gov.au/about/complaints.